Terms & conditions
Last updated: 29 July 2026
Who you are buying from
Aquashop is operated by Liemux, a sole proprietorship registered in Belgium. Van Geluwestraat 5, 8850 Ardooie, Belgium. Company and VAT number BE0667.877.662. Contact: info@liemux.com.
Prices and VAT
All prices are in euro and include all taxes. Liemux operates under the Belgian small-business VAT exemption scheme (vrijstellingsregeling), so no VAT is charged and no VAT is shown separately on your invoice.
Orders and invoices
Your order is confirmed once payment is received. An invoice is issued automatically for every order and emailed to you as a PDF.
Shipping
We ship to Belgium, France and the Netherlands. Shipping costs are calculated from the total weight of your order and shown before you pay. Pickup points are available in Belgium only.
Live animals and plants — shipping days
Livestock is only dispatched on days when the weather allows safe transport, and never before a weekend or public holiday when it would sit in a depot. If your order has to wait for suitable weather, you will be told.
Live arrival
Animals are packed in insulated boxes with a heat or cool pack as needed. If an animal arrives dead, photograph it in the unopened bag and email the photo within 3 hours of delivery; we will replace it on your next order or refund it. Claims without a photo from the unopened bag, or made after 3 hours, cannot be accepted.
Right of withdrawal — important exception
You normally have 14 days to withdraw from a distance purchase. This right does NOT apply to live animals or live plants: under Article VI.53 of the Belgian Code of Economic Law, goods that are liable to deteriorate or expire rapidly are excluded. Shipping stress makes returning livestock unworkable and unsafe for the animals. Non-living accessories remain fully returnable within 14 days, unused and in their original packaging, with return postage paid by you.
Your responsibility as a buyer
Please make sure your tank is cycled and your water parameters suit the species before ordering, and be available to receive the parcel or choose a pickup point. Losses caused by unsuitable tank conditions or an uncollected parcel are not covered.
Payment
Payments are processed by Mollie. We never see or store your card or bank details.
Disputes
Belgian law applies. Complaints are always welcome at info@liemux.com first — most things are sorted out quickly. Consumers may also use the EU online dispute resolution platform.